Privacy Policy

Last Updated: May 2026

1. Who we are

Zodiac Events Limited
119 Hampstead Road, London NW1 3EE, United Kingdom
Email: enquiries@zodiackaraoke.com
Tel: 020 7126 8230

We operate Zodiac Karaoke London, a karaoke venue and events space in London.

2. What this policy covers

This policy explains how we collect, use and protect your personal data when you:

Visit our website
Make a booking or enquiry
Sign up to our mailing list
Interact with us on social media

3. What data we collect

We may collect:

Contact details: name, email address, phone number
Booking details: date, time, group size, event type, special requests
Payment details: processed securely by our payment providers (we do not store full card details)
Technical data: IP address, browser type, device information, pages visited, cookies
Marketing preferences: whether you want to receive news and offers

4. How we collect your data

We collect data when you:

Fill in a form on our website
Make a booking or request a quote
Contact us by email, phone or social media
Sign up to our newsletter
Browse our website (via cookies and similar technologies)

5. How we use your data

We use your data to:

Manage and confirm your bookings and enquiries
Provide our services at the venue
Communicate with you about changes, updates or issues with your booking
Respond to questions and support requests
Send you marketing emails if you have agreed to receive them
Improve our website, services and customer experience
Meet our legal, tax and accounting obligations

6. Legal bases for processing (UK GDPR)

We process your personal data based on:

Contract – to provide the services you book or request
Legitimate interests – to run and improve our business, prevent fraud and keep our venue secure
Consent – for optional marketing communications
Legal obligation – to keep records required by law

7. Marketing communications

If you opt in, we may send you emails about events, offers and news.

You can stop marketing at any time by:

Clicking “unsubscribe” in any marketing email, or
Contacting us at enquiries@zodiackaraoke.com

If you unsubscribe, we may still send you non‑marketing messages about your bookings or important service updates.

8. Cookies and tracking

Our website may use cookies and similar technologies to:

Make the site work properly
Remember your preferences
Understand how visitors use the site

You can control cookies through your browser settings. If you block some cookies, parts of the site may not work correctly.

9. How we share your data

We may share your data with:

Service providers who help us run our website, bookings, payments, email and marketing
Professional advisers (such as accountants or lawyers)
Authorities where required by law

We do not sell your personal data.

10. International transfers

Some of our service providers may be located outside the UK/EEA. Where this happens, we take steps to ensure your data is protected, for example by using standard contractual clauses or working with providers that follow recognised data protection standards.

11. How long we keep your data

We keep your personal data only as long as needed for:

Providing our services and managing your bookings
Meeting legal, tax and accounting requirements
Handling any disputes or complaints

When data is no longer needed, we delete or anonymise it.

12. How we protect your data

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

13. Your rights

Under data protection law, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your data in certain circumstances
Restrict or object to how we use your data
Withdraw consent where we rely on consent
Data portability (receive your data in a usable format, in some cases)

To exercise these rights, contact us at enquiries@zodiackaraoke.com.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

14. Third‑party links

Our website may contain links to other websites (for example, ticketing or event platforms). We are not responsible for the privacy practices of those sites. Please check their privacy policies.

15. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date.